Tesco Off Campus Drive 2023 | Hiring for Associate Technical Support | Opportunity for all graduates
Tesco Bengaluru is a multidisciplinary team that gives Tesco a long-term competitive advantage by standardizing processes, generating cost savings, fostering agility, offering state-of-the-art technical solutions, and enabling our associates to provide ever-greater service to our customers.
Technical support for Tesco coworkers and customers is the responsibility of the Associate-Technical Support function. This involves repairing problems with software, networks, modems, computers, phones, tablets, and similar devices.
The ideal applicant would be well-versed in IT principles and troubleshooting methods. They will be able to operate both independently and collaboratively.
At Tesco Business Services, our goal is to use the most intelligent business services model possible to simplify, scale, and partner with our customers, colleagues, and suppliers. We accomplish this by implementing a service model framework at the core of everything we do for our global clients in order to create a world-class business services model. The main goal is to consistently apply and carry out the service model across all of our operations and markets. Business services are designed to relieve our coworkers of routine manual labour.
We enhance our ability to make important decisions using cognitive technology. Additionally, we established a Continuous Improvement (CI) culture across all functions to improve procedures and increase bottom-up business efficiencies. In order to create a collaborative partnership that drives continuous improvement across markets and functions and to lead the greatest customer experience by serving our customers a little bit better every day, business services colleagues must operate as business partners with our group stakeholders.
Tesco defines inclusion as everyone Is Welcome. Everyone is treated equally and respectfully, and by valuing each person’s originality and uniqueness, we foster a sense of community.
Tesco’s core values have always been diversity and inclusivity. We treat people the way they want to be treated since it is ingrained in our core principles. We are dedicated to assisting our coworkers in being their best, and we always want them to feel like they can be themselves at work.
To actively celebrate the cultures, personalities, and preferences of our coworkers—who in turn contribute to the success of our company and represent the diversity of the communities we serve—across the Tesco group, we are creating an inclusive workplace.
Position description and responsibilities:
Responsible for conducting inquiries, classifying applicants, and assigning tasks to the most qualified candidates using the appropriate tools via phone or email.
observing our business conduct code, always acting honourable and using due diligence Applying CI tools and approaches to identify operational improvements and find solutions Take care of Inbound and Outbound Calls while maintaining the important metrics. understands and uses basic theories, concepts, and procedures related to their line of employment to inquire, prioritise, and send out jobs for the stores. Provide the right person with the correct expertise at the appropriate moment. responds to situations that call for a rapid response or turnaround with the necessary levels of urgency. Possessing the capacity to identify and address first-level problems’ basic causes and the capacity to decide quickly and intelligently
also read: Cisco is hiring….
- Basic MS Office – Excel; Word; PPT Planning & Organizing: Associate-Technical Support will have a basic understanding of how to use Microsoft Office applications, such as Excel, Word, and PowerPoint. This will allow them to create and edit documents, spreadsheets, and presentations.
- Call Management knowledge: Associate-Technical Support will have a basic understanding of how to manage calls, such as logging calls, prioritizing calls, and escalating calls. This will help them to ensure that customer and colleague calls are handled efficiently and effectively.
- Active Listening: Associate-Technical Support will be able to listen attentively to customers and colleagues, and understand their needs. This is an important skill for resolving technical issues, as it allows the Associate-Technical Support to gather the necessary information to troubleshoot the issue.
- Eye to detail: Associate-Technical Support will be able to pay attention to small details, and identify errors or inconsistencies. This is an important skill for resolving technical issues, as it allows the Associate-Technical Support to identify the root cause of the issue.
- Logical Thinking: Associate-Technical Support will be able to think logically and systematically, and identify the best course of action to resolve an issue. This is an important skill for resolving technical issues, as it allows the Associate-Technical Support to find solutions that are both effective and efficient.
- Speed and Accuracy: Associate-Technical Support will be able to work quickly and accurately, and meet deadlines. This is an important skill for resolving technical issues, as it allows the Associate-Technical Support to resolve issues in a timely manner.
- Basic knowledge of Retail store and equipment: Associate-Technical Support will have a basic understanding of the equipment used in retail stores, and how they work. This will help them to resolve technical issues that are related to retail store equipment.
- Good communication Skills both Verbal and Written: This means that the Associate-Technical Support will be able to communicate effectively with customers and colleagues, both verbally and in writing. This is an important skill for resolving technical issues, as it allows the Associate-Technical Support to explain technical concepts in a way that is easy to understand.
- Bachelor’s degree in Computer Science or a related field.
- 1-2 years of experience in technical support.
- Competitive salary and benefits package.
- Opportunity to work with a talented and dedicated team.
- Chance to make a real difference to the lives of colleagues and customers.
- Opportunity to learn and grow in a fast-paced and dynamic environment.
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