Syniverse Recruitment 2023 | Hiring for System Analyst | Great Opportunity for Graduates
Syniverse stands as a beacon of connectivity, emerging as the epitome of a globally interconnected society. Through its technological prowess, it fuels advancements that transcend industries, propelling the world towards a future defined by innovation and seamless interaction. From pioneering solutions that empower intelligent cars to navigate traffic fluidly to enabling travelers to remain connected on their journeys, Syniverse orchestrates progress on a monumental scale.
Collaborating with some of the most eminent brands underscores Syniverse’s commitment to leading the charge in shaping a progressive world. By partnering with eight of the top 10 banks and four out of the top 5 global technology giants, it’s clear that Syniverse not only fuels innovation but also fuels trust. Its alliance with over 900 communications providers solidifies its pivotal role in the fabric of modern connectivity.
However, Syniverse’s influence transcends the corporate realm. It diligently cultivates an environment that fosters innovation, empowering its exceptional talent to push boundaries and bring novel ideas to fruition. Through its innovative culture and outstanding benefits, Syniverse doesn’t just create a workplace but a vibrant ecosystem where ingenuity flourishes.
Syniverse’s indelible mark on the technological landscape is akin to a conductor orchestrating the harmonious symphony of interconnected devices, systems, and minds. With an unwavering commitment to pushing boundaries and leading the world forward, Syniverse stands as a testament to the remarkable heights that can be achieved through the fusion of talent, vision, and collaboration.
In the capacity of an entry-level support role, the position assumes responsibility for the resolution of daily customer queries and intricate application-related issues. Operating as a crucial interface between customers and the company, this role entails delving into nuanced concerns that demand comprehensive analysis and in-depth research. By offering meticulous attention to detail, this role ensures the swift identification and rectification of problems, thereby fostering customer satisfaction and the smooth functioning of critical applications. This position serves as the frontline in troubleshooting and addressing complex challenges, thereby embodying the company’s commitment to delivering effective solutions and enhancing overall user experience.
Technical and Operational Activities
- Ticket Management: Identify, analyze, and resolve assigned tickets efficiently.
- Creative Troubleshooting: Apply innovative problem-solving and lateral thinking to overcome challenges.
- Document-Based Understanding: Skillfully comprehend customer requirements using available documents.
Meet the SLA guidelines
- Timely Response: Ensure prompt follow-up, escalation, and resolution of tickets.
- Effective Review: Actively engage in ticket reviews, ensuring accurate and timely solutions.
- Technical Support: Provide expertise and assistance in the designated domain.
- Task Prioritization: Skillfully prioritize tasks in alignment with business priorities.
- Solution Documentation: Record new solutions for future reference.
- Comprehensive Knowledge: Possess end-to-end system understanding, serving as a subject matter expert.
- Solution Development: Create production-ready support scripts.
- Customer Understanding: Grasp customer requirements from available documents.
- Independent Customer Interaction: Engage with customers directly.
- Aid First-Level Support: Assist initial support team in technical matters and issue management.
- Follow Escalation Protocols: Adhere to established escalation procedures.
- Conduct Disaster Recovery Test: Execute annual disaster recovery testing.
- Reporting Expertise: Excel in reports and reporting tools, becoming a subject matter expert.
- Superior Customer Service: Deliver top-tier customer service and query resolution.
- Multi-Issue Management: Handle diverse issues of varying stages and priority independently.
- Stay Current: Maintain tech knowledge aligned with Syniverse products and services.
- Product Understanding: Comprehend product function, architecture, and SOPs.
- Issue Monitoring: Track and address open issues, manage shift rotation, and ensure seamless production.
- Flexibility: Embrace flexible shift schedules for efficient coverage.
- OS & Database Skills: Understand UNIX, Windows, Solaris, and SQL basics, including Oracle/SQL Server tools.
- ITIL V3 Familiarity: Grasp ITIL V3 concepts, especially event, incident, and problem management.
- Ticket Management: Proficiency with ticketing tools like Remedy and HPSM.
- Network Understanding: Basic grasp of LAN and WAN network infrastructure.
- Monitoring Tools: Familiarity with monitoring tools such as Netcool, Nagios, HPOV, NNM, etc.
- Practical Experience: Hands-on file operations and system process knowledge.
- Effective Communication: Ability to update project teams and management on progress.
- Independent & Collaborative: Work autonomously and as part of a team.
- Strong Skills: Exhibit excellent analytical, multitasking, and communication skills.
- Attention to Detail: Possess a detail-oriented approach, with testing and troubleshooting familiarity.
Experience & Qualification requirements
- 0-1 years of relevant professional experience in the areas of application support, technical customer support, NOC Support, application support, problem management, relational databases, programming languages, software development.
- Bachelor’s degree in computer science, electronics or telecommunication
- Certification on operating systems/ databases
- Preferred Oracle certifications-OCP, OCA, SQL Server Certified Engineer
- Working technical experience with designing, building, installing, configuring, and supporting
- Unix servers and storage servers and management software
- The ability to build strategic relationships within the organization and with all levels.
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