Hexaware Off-campus hiring | Opportunity for batch 2022
About Company :
Hexaware Technologies is an information technology (IT) and business services company based in Navi Mumbai, India. It was founded in 1990 by Atul Nishar. On July 28, 2014, R Srikrishna became the company’s new CEO. The company has offices in countries across the world, including the United States, Mexico, Canada, Brazil, Sydney in Australia, Singapore, Japan, India, China, United Arab Emirates, United Kingdom, Germany, Romania, and Netherlands.
Hexaware offers a wide variety of specialized business services for various industries, including banking, education, insurance, manufacturing, travel and transportation, capital markets, and more. Hexaware offers services and solutions in application transformation management, business intelligence and analytics, business processes, digital assurance, and enterprise software.
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Job Description for Hexaware :
Company Name : Hexaware
Post Name: Trainee – Infra Management Support
Degree : BCA / BSC
Branch : CS / IT / Electronic
Batch : 2022
Experience : Freshers
CTC : ₹3 LPA*
Location: Pune / Mumbai / Chennai / Noida
Last Date : Not Mentioned
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- Excellent verbal and written communication in English is must
- Should have basic knowledge on ITIL process and international Client handling over the phone and email
- Meet established service level metrics for call response, technical support and customer service
- Provide Help Desk Support for End users and Level 1/2 support of IT Infrastructure and Applications
- Log Incidents/call tickets into Ticketing tool, monitor incoming customer ticket queues for assignment, follow-up and resolution
- Follow and complete IT Service desk opening and closing checklists
- Research and update knowledge base for solutions that can be used to provide first call or contact resolution
- Perform installation/troubleshooting/configuring of MS outlook Client, MS Office, Applications software, Antivirus Software, Internet explorer and basic network troubleshooting
- Use remote tools such as Remote Desktop support, Dame Ware/Bomgar, Team viewer etc..(It’s an optional) to troubleshoot and resolve end-users laptops, desktops.
- Provide follow-up service to End-users to ensure that service provided by Help Desk has addressed their needs in a timely and efficient manner
- Candidates should be open to work in 24*7 shifts environment
- Candidates having more than 1 year of education gap and applied in last 6 months with Hexaware are not eligible for this drive
Interested Candidate can Apply here in Hexaware Drive
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