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HCLTech Off campus drive 2023 | Hiring for Associate | Opportunity for the Fresher (Only 2022 & 2023 Passed out)

August 3, 2023

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About HCLTech:

HCL Technologies (HCLTech) is a prominent global IT services and consulting company headquartered in Noida, India. Established in 1991 as a spin-off from HCL Corporation, it quickly expanded from catering to the Indian market to becoming one of the world’s largest IT services companies, boasting a vast workforce of over 225,000 employees across 52 countries. With a strong emphasis on innovation, HCLTech offers a wide range of IT services, including software development, business process outsourcing, infrastructure management, and cloud computing.

The company has an impressive track record of serving prestigious clients like Cisco, IBM, and Microsoft, and has earned recognition as one of India’s best workplaces. In 2022, HCLTech underwent a rebranding to reflect its commitment to digital transformation, positioning itself as the go-to partner for “supercharging progress” for its clientele.

HCLTech stands out as a leading force in the IT industry, thriving on its innovative approach to meet the evolving demands of the digital era. Its rich history since its inception in 1991 as part of HCL Corporation has paved the way for remarkable growth, with Noida, India serving as its headquarters. The company’s global reach is bolstered by an extensive network of employees scattered across 52 countries. HCLTech’s impressive revenue of $11.18 billion in 2021 underscores its significance in the market.

As a preferred choice for industry giants like Cisco, IBM, and Microsoft, HCLTech continues to deliver top-tier IT services while maintaining a reputation as an exceptional workplace in India. The 2022 rebranding further solidifies HCLTech’s commitment to digital transformation and positions it as the ultimate partner to drive progress and success for its clients in the digital landscape.

About the Role:

Proficient communication skills for effectively managing international clients.
Complying with Turnaround Time (TAT) and maintaining accuracy, providing daily performance reports, and updating performance logs and KPIs/SLAs within agreed-upon timeframes.
Executing assigned tasks with adherence to specified timelines and accuracy standards of the process.
Demonstrated proficiency in O2C (Order to Cash) processes.
Experience in handling invoice management, order management, collections, and dispute resolution.
Managing customer calls, O2C helpdesk, and email inquiries.
Familiarity with Helpdesk metrics and its implementation.
Preferably skilled in SAP, including invoicing, contracts, and workflows.

Key Responsibilities:

Handle customer calls, emails, and chats promptly.
Assist customers with their inquiries and requests.
Request and provide price quotations to customers.
Check product availability at specific times.
Monitor and update order statuses for customers.
Provide information on account status and outstanding payments.
Fulfill customer requests for account statements, invoice copies, or delivery documents
Collaborate with other departments (Order Management, Collections, Dispute, and Cash Application) to resolve customer inquiries.
Ensure adherence to turnaround time (TAT) and accuracy, managing queues and inquiries according to agreed metrics.
Daily reporting of performance and updating performance logs.
Preferred qualifications: A graduate or master’s degree in Finance or Accounting.

Skills and Qualification required:

Freshers must possess strong English communication skills.
Graduation is a mandatory qualification, and candidates should have no standing arrears.
Applicants with a Diploma qualification are not eligible for the position.
Flexibility in working shifts, including night and rotational shifts, is required.
The job location is Sholinganallur ELCOT, Chennai.
The interview process consists of HR Screening, Versant Test, and Operations Interview.
Candidates need to bring wired headphones for the Versant Test.
Demonstrated proficiency in English language communication is a key evaluation criterion.
Graduates with a clean academic record are encouraged to apply.
Successful candidates will need to communicate effectively in English throughout their tenure.

Advantages and Incentives:

Transportation is available at a cost.
Proficient trainers from around the globe.
Opportunities for a truly global experience.
A superb and conducive working environment.

“Shape Your Future with HCLTech: Where Talent Meets Opportunity and Innovation Ignites Success.”

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