HCLTech Off Campus Drive 2023 | Opportunity for 2022 & 2023 Batch | Hiring for Graduate Trainee
About Company
HCLTech is a global technology company, home to 211,000+ people across 52 countries, delivering industry leading capabilities centered around digital, engineering and cloud powered by a broad portfolio of technology services and products. Were powered by our people a global, diverse, multi-generational talent – representing 167 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.
We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. HCLTech purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere our clients, partners and their stakeholders, our people, communities, and the planet. The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected, to create customer value, clearly differentiates it and gives it a distinct advantage in creating value for businesses in the digital and connected world.
Corporate Social Responsibility
HCLTech builds sustainability principles and actions into the strategy, culture and day-to-day operations of our company. We aim to improve the lives of people around the planet, engaging our employees, clients, stakeholders, and the communities we live in, to a higher purpose. We focus on areas where we can make the most difference: health, education, technology, jobs, and people who are denied the benefits and access afforded by science, technology and innovation. Guided by the United Nations Sustainable Development Goals, we view sustainability in three ways economic, social and environmental, known informally as Profit, People and the Planet.
As a company HCLTech is deeply focused on accelerating our ESG agenda. HCLTech is also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long-term. HCLTech have committed to achieving net-zero by 2040.
Job Description
Eligibility Criteria – 60% throughout in 10th, 12th & Graduation.
Branch – B.Sc (IT/CSE) and BCA
Location – Pan India
(Lucknow, Nagpur, Madurai, Vijayawada, Noida, Chennai, Bangalore)
Batch – 2022 & 2023
Rotational shift- 24×7
Key Responsibilities
(Responsibilities will include but not be limited to the following)
- Provide hardware/software/network problem diagnosis/resolution via telephone/email/chat for customers end users.
- Route problems to internal 2nd and 3rd level IT support staff.
- Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
- Administer and provide User account provisioning.
- Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumventions.
- Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders/incidents to appropriate support teams and follow up until closure.
- Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs.
- Perform user account management activities Escalate complex problems to appropriate support specialists Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
- Troubleshoot client software and basic network connectivity problems.
- Identify, evaluate and prioritize customer problems and complaints.
- May train users and operators on a limited basis and/or may write training procedures.
- Participate in ongoing training and departmental development.
- Routine maintenance updates with other IT staff and business units
- Provide all required documentation including standards, configurations and diagrams.
- Provide knowledge transfer of EUC operations.
- Performing User, Privileged and Supplier Access Reviews (Governance)
- Enable users to work more efficiently and effectively with IT solutions.
- Be willing to participate in on-the-job training designed to enhance skills and support capabilities.
Requirements
- Good Communication Skills.
- Knowledge of MS Office Suite (XP, 2003, 2007): MS Word, MS Excel, MS PowerPoint, MS Outlook, MS
- Project, and MS Visio is required.
- Should have knowledge of Windows Operating systems.
- Should have knowledge of Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live
- Meeting, and Windows Native tools
- Disciplined, systematic problem-solving skills required.
- Knowledge of Active Directory, Exchange 2003/2007
- Readiness to demonstrate a proactive attitude.
Process for HCLTech
1. Registration on HCL Careers Portal
2. Technical Interview
3. HR Interview
Looking to start your career with HCLTech? Apply for the Graduate Trainee position now! This is a great opportunity for those interested in making a career in the tech industry. Click on the link below to apply and take the first step towards your dream job.
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