Deloitte Off Campus drive 2023 | Hiring for Admin Helpdesk team | Opportunity for freshers
About Company:
Deloitte, based in London, England, is a globally renowned professional services network. As part of the prestigious Big Four accounting firms, which includes EY, KPMG, and PwC, Deloitte offers a wide range of services such as audit, consulting, financial advisory, risk advisory, tax, and more. With a strong presence in over 150 countries and territories, Deloitte serves a diverse clientele across the globe.
Company, established in 1845 by William Welch Deloitte in London, has evolved into one of the globe’s largest professional services networks. The firm made its foray into the United States in 1890 and has witnessed remarkable growth ever since. With a workforce of around 330,000 individuals across the world, Deloitte recorded an impressive revenue of $50.2 billion during the fiscal year 2021.
Company’s primary objective is to create a meaningful impact by fostering trust and instilling confidence in a fairer society. The firm’s comprehensive range of services enables clients to address intricate challenges, enhance performance, and cultivate sustainable growth. Company actively advocates for diversity and inclusion within workplaces and strives to make positive contributions to the communities it serves.
Some of the services that Company provides include:
- Audit and assurance: Company helps clients ensure that their financial statements are accurate and reliable.
- Consulting: Company provides strategic advice and solutions to help clients improve their performance.
- Financial advisory: Company helps clients with mergers and acquisitions, restructurings, and other financial transactions.
- Risk advisory: Company helps clients identify and manage risks.
- Tax: Company helps clients with tax planning, compliance, and dispute resolution.
Company is a highly respected firm with a long history of providing high-quality services to its clients. The firm is committed to making a positive impact on the world and to helping its clients succeed.
Responsibilities:
The primary responsibility in this role is to answer incoming calls from Deloitte professionals or their families using the Admin toll-free number. When receiving these calls, it is important to understand the query or issue raised by the professional and provide appropriate guidance or solutions to address their concerns. In cases where the query cannot be resolved immediately, it is necessary to escalate the matter to a supervisor and ensure follow-up with the professionals until a resolution is achieved.
Another crucial aspect of the role is to maintain accurate records of the queries received. This involves raising a ticket based on each call and capturing all relevant details of the query for documentation purposes. By doing so, a comprehensive record of the interactions with professionals and the solutions provided can be maintained, aiding in future reference and analysis.
Furthermore, it’s important to note that this position requires working in shifts. As a result, flexibility in scheduling and the ability to adapt to changing work hours are essential qualities for success in this role. Being available to answer calls and provide assistance during different time periods ensures that professionals and their families receive the support they need consistently throughout the day.
Skills Required:
- Strong communication skills are required for this position.
- The candidate must possess excellent interpersonal skills.
- Proficiency in using MS Office is necessary for this role.
About Role:
As a leader at Deloitte India, we emphasize the significance of leadership at every level. Our expectation is for our team members to fully embody our purpose and actively seek out the most crucial issues for our clients, our people, and society as a whole. We encourage them to create a meaningful impact that truly matters.
Moreover, as Managers within our organization, we have two primary responsibilities. Firstly, we serve as role models by wholeheartedly embracing and embodying our purpose and values. We also acknowledge and appreciate the contributions made by others. Secondly, we focus on developing exceptional individuals and teams by providing them with challenging and significant opportunities for growth.
Additionally, we strive to provide outstanding client service by maximizing results and driving high performance among our team members. We foster collaboration across various business units and geographical borders to create a conducive environment for success. Furthermore, we exert positive influence on our clients, teams, and individuals, leading by example and building strong and confident relationships with senior professionals. We possess a comprehensive understanding of our clients’ and Deloitte’s key objectives, ensuring that our people are aligned with these objectives while setting clear priorities and direction.
Additional benefits:
- Tuition reimbursement: Deloitte offers tuition reimbursement to employees who want to further their education. This can be used to pay for undergraduate, graduate, or professional degrees.
- Continuing education: Deloitte provides its employees with opportunities for continuing education through its own in-house training programs and through external training providers.
- Wellness programs: Deloitte offers a variety of wellness programs to its employees, including on-site fitness centers, health screenings, and stress management workshops.
- Child care assistance: Deloitte offers child care assistance to its employees through a variety of programs, including on-site child care centers, subsidies for child care, and flexible work arrangements.
- Relocation assistance: Deloitte offers relocation assistance to employees who move to a new location for work. This can include reimbursement for moving expenses, help finding a new home, and introductions to local businesses and organizations.
- Volunteer opportunities: Deloitte encourages its employees to volunteer their time to local communities. The firm provides employees with opportunities to volunteer through its own in-house programs and through partnerships with local organizations.
“Join Deloitte, a firm that values leadership at all levels and empowers you to make a meaningful impact that matters.”
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