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Twilio Technical Support Engineer Hiring 2021 | Latest Off Campus Drives 2021

November 2, 2021

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Twilio Technical Support Engineer Hiring 2021 | Latest Off Campus Drives 2021

Twilio Technical Support Engineer Hiring 2021, Latest Off Campus Drives 2021, Twilio Off-campus drive 2021, Twilio Technical Support Engineer Hiring process, Twilio Careers New Grad 2021 – Twilio is hiring new grads for the role of Technical Support Engineer. If you are a developer with strong technical, troubleshooting, programming, and communication skills to work for an amazing team and to solve complex customer problems, feel free to apply!! Read all the details below :

Company –	Twilio
Description –	Twilio Technical Support Engineer – New Grad – (Developer, APAC)
Employment Type –	Full Time
Work Location –	Bengaluru, Karnataka, India

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About Twilio –

Twilio is an American cloud communications platform as a service company based in San Francisco, California. Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. We only succeed at Twilio when our customers succeed. An outstanding customer experience with our products as well as our service is an integral part of why customers choose Twilio, and your role is critical in ensuring success here.

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.

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By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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Twilio Technical Support Engineer Hiring 2021 Details:

Role: Technical Support Engineer

Location: Bengaluru, India

Job Description:

Twilio is looking for people to join our Developer Support Team, supporting our customers’ use of the Twilio platform, and helping customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.

This position requires working in a shift. The current shift timings for shift-based roles supporting our APAC/ EMEA customers is 0630-1530 or 1300-2200 IST. This position also includes rostering. Rosters will be of a 5 day work week and could include one or both weekend days. ( Mon – Fri, Tue-Sat, Fri-Tue).

Roles & Responsibilities:

A regular day in the life of a Developer Technical Support Engineer involves troubleshooting coding and integration issues for our customers to help them get the most out of their Twilio experience.

As Developer Technical Support Engineer, you will:

WEAR THE CUSTOMER’S SHOES: Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Be ready to assist our customers when they need us. This position may require working in APAC/EMEA shift, including the weekend (Shifts are subject to change based on evolving team and customer needs).
BE INCLUSIVE: Work with our customers’ and partners’ developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
BE AN OWNER: Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
WRITE IT DOWN: Review and contribute to internal knowledge bases and external technical resources to stay current on industry shifts and standards.

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Eligibility Criteria:

We seek developer-oriented Technical Support Engineers with:

Good understanding of server-side code (C#, Java, Node.js, Ruby, or PHP) and client-side code (JavaScript, Android, iOS). Concepts of OOP are necessary. Knowledge of both native and mobile applications is a great bonus.
Students from BE/ B.Tech/ ME/ M.Tech/ MCA/ M.Sc/BCA from Computer specialization with 2021 year of passing.
Knowledge of RESTful technology, APIs and ability to understand and solve issues with cloud solutions.
Basic understanding of network connectivity issues, TCP/UDP and basics of SSL/TLS. Bonus: Understanding of WebRTC would be a HUGE plus.
Ability to communicate complex technical issues to both technical and non-technical audiences via phone or email mediums.
Interest in utilizing customer feedback to identify and drive improvements in our products.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Good time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Excellence in task prioritization and evaluation of situational urgency.

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