HCL Off Campus Drive 2023 | Hiring for Graduate Trainee

HCL Off Campus Drive 2023 | Hiring for Graduate Trainee

HCL Graduate Engineer Trainee Hiring 2023 Batch, HCL Off Campus Drive 2023 Batch, HCL Off Campus Hiring For 2023 Batch, Latest Off Campus Drives For 2023 Batch, HCL Careers For 2023 Batch – HCL Technologies is hiring undergraduate engineering students of 2023 batch for graduate engineer trainee role. HCLTech offers a great opportunity for tech-savvy, enthusiastic individuals who are seeking to accelerate their careers in Information Technology. They are inviting applications for recent IT graduates with degree in B.E/B.TECH-M.E./M.TECH. (CSE, IT, EEE, ECE, Mechanical, Bio-Medical, Biotechnology etc.) Interested? Read all the details about HCL Off Campus Drive mentioned below and apply for this amazing opportunity!!

About Company

HCLTech is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age. Our technology products and services are built on four decades of innovation, with a world-renowned management philosophy, a strong culture of invention and risk-taking, and a relentless focus on customer relationships. HCLTech also takes pride in its many diversity, social responsibility, sustainability, and education initiatives. Through its worldwide network of R&D facilities and co-innovation labs, global delivery capabilities, and over 211,000 ‘Ideapreneurs’ across 52 countries, HCLTech delivers holistic services across industry verticals to leading enterprises, including 250 of the Fortune 500 and 650 of the Global 2000.
 
Enterprises across industries stand at an inflection point today. In order to thrive in the digital age, technologies such as analytics, cloud, IoT, and automation occupy center stage. In order to offer enterprises the maximum benefit of these technologies to further their business objectives, HCLTech offers an integrated portfolio of products and services through three business units. These are IT and Business Services (ITBS), Engineering and R&D Services (ERS), and Products and Platforms (P&P).
 
The company’s DNA of grassroots innovation, its ingrained culture of co-innovation, and its tradition of going far beyond what is expected to create customer value, clearly differentiate it and gives it a distinct advantage in creating value for businesses in the digital and connected world.

Job description for HCL Off Campus Drive 2023

Job Purpose

• To maintain high login Efficiency (Availability) for customers
• To resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
• To update worklogs and follow shift for escalation process and process compliance.

Key Responsibilities

• To maintain high login Efficiency (Availability) for customers
• To resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time (AHT), rejected resolutions or Reopen Cases
• To update worklogs and follow shift for escalation process and process compliance.

Skill Sets Required

• Good Communication with International Voice Support experience.
• Basic knowledge on MS office.

Eligibility Criteria – 60% throughout the academics in 10th, 12th & Graduation.

Branch – BCA, BSC (IT/CS)

Location – South & North (Noida, Chennai, Bangalore, Hyderabad)

Batch – 2022 and 2023

Role

Industry Type – IT Services & Consulting

Department – IT & Information Security

Employment Type – Full Time, Permanent

Role Category – IT Support

Education UG : BCA in Any Specialization, B.Sc

Interested Candidates can Apply here

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