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Cognizant Off-Campus Drive 2024 | Recruitment Drive for Graduates

January 9, 2024

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About Cognizant

Cognizant is a global technology and consulting company that plays a pivotal role in helping businesses adapt and thrive in the fast-paced world of technology and digital transformation. Think of Cognizant as the strategic partner that empowers organizations to succeed in the digital age.

At its core, Cognizant is like a trusted friend with exceptional technical expertise. Just as you might turn to a knowledgeable friend to help you solve a challenging problem, businesses turn to Cognizant for solutions to complex technological challenges. Cognizant’s team of experts possesses a deep understanding of cutting-edge technologies, software development, and IT infrastructure. They use this knowledge to fix software glitches, create innovative applications, and ensure that a company’s digital ecosystem runs seamlessly. In essence, Cognizant acts as a tech-savvy wizard, ready to troubleshoot and transform businesses with digital solutions.

However, Cognizant is not solely focused on technical problem-solving. It also excels in strategic thinking and data-driven decision-making. Imagine having a friend who can foresee future trends and guide you in making informed choices. Cognizant does precisely that for businesses. By gathering and analyzing vast amounts of data, crunching numbers, and employing advanced analytics, they provide valuable insights that shape a company’s strategic direction. It’s like having a crystal ball for business, offering guidance on market trends, customer preferences, and operational efficiencies.

What sets Cognizant apart is its global presence. With a diverse team of experts located worldwide, they offer their services to companies across the globe. This extensive network ensures that businesses, regardless of their location, can access Cognizant’s expertise. They are like a global team of tech superheroes, working collaboratively to solve problems, drive innovation, and support organizations on their digital journeys.

In summary, Cognizant is the go-to partner for businesses navigating the ever-evolving landscape of technology and digital transformation. They combine technical prowess with strategic thinking and global reach to empower organizations to thrive in the digital age. Whether it’s solving tech challenges, crafting digital solutions, or providing data-driven insights, Cognizant is the trusted friend that businesses can rely on for success in the modern business world.

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Job Description

Job title

IT Service Desk is a centralized team that provides technical support to our clients, including troubleshooting and resolution of IT issues and ensuring smooth functioning of their Computer Systems and IT Services. As many as 90 global clients across different continents are supported by 15,000 strong Service Desk team, across the globe. The landscape of IT Service Desk has witnessed significant transformations due to technological advancements.

Today, many organizations leverage AI chat bots to automate and streamline their support processes. AI chat bots use natural language processing to provide instant responses to common user queries and handle simple tasks, reducing the workload on human analysts. Robotic Process Automation (RPA) is also gaining traction, allowing repetitive and rule-based tasks to be automated, freeing up analysts’ time for more complex issues.

Location

Bengaluru, Chennai, Kolkata.

Candidate must be flexible to relocate to any of these locations as per the business requirement & demand.

Eligibility

2021, 2022 & 2023 batch of any 3-year Graduation program (UG full time degree).
Candidates having 50 % in X, XII, Diploma or UG.
Open to Indian nationals only.
Being flexible to any work locations, shift timing, technology.
The final Cognizant onboarding would be subject to satisfactory background verification.
If PAN card is already available, ensure you have both first name and last name updated in the PAN card. If you do not have your last name updated in the PAN card kindly get it updated. Background verification will not be successful if last name is not updated in the PAN card. Background verification will not be successful if the PAN card name and the superset registered name is not matching. If PAN card is not available, kindly do not proceed with the application registration

Key responsibilities

Provide first-line technical support and assistance to end-users, addressing their IT-related issues and enquiries, log and track all support tickets, ensuring accurate documentation and timely resolution of problems.
Troubleshoot hardware and software problems, performing diagnosis and resolving technical issues to minimize downtime, collaborate with other IT teams to escalate complex issues and ensure prompt resolution and to maintain knowledge base articles and documentation to enhance self-service options and facilitate efficient problem-solving.

Role expectations

Associate should be client focused and able to work with users from different communities and cultures across the globe.
Ability to have flawless communication (verbal and written) with our clients and possess sound technical knowledge.
Work in shifts and work from office.

Support available from Cognizant (post joining as Full Time Employee)

Night shift allowance will be paid by the project.
Cognizant provide cabs for pick-up and drop, ensuring safety and comfort.
Timely rewards and recognition for top performers.

” Join our dynamic team and be part of a global tech leader where innovation meets opportunity. Together, we shape the digital future, unlocking your full potential along the way. Here, brilliance thrives, and your contributions make a difference. Explore endless possibilities, embrace challenges, and grow with us as we navigate the ever-evolving world of technology. Your journey to success begins here, at Cognizant.”

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